Support
Contact us
Write to info@betterbaby.ch. One of us reads it and answers, usually the same day and at the latest within one working day.
BetterBaby+ gives general information, not medical advice. For anything about your health or your child's health, contact your midwife, doctor or pediatrician. In an emergency, call 144.
Your subscription
- One subscription covers your whole household, on everyone's phone.
- To change or cancel it: on your iPhone, open Settings → [your name] → Subscriptions → BetterBaby+. Or in the app: Settings → Subscription → Change or cancel subscription.
- Your first subscription starts with a free trial, whether you choose monthly or yearly. Subscriptions are billed and canceled through your Apple Account. To stop the next renewal, cancel at least 24 hours before the free trial or the current period ends. You keep access until the end of the period you've paid for.
- Refunds are handled by Apple: reportaproblem.apple.com.
Restore purchases
New phone, or the app says there's no subscription although you have one? Sign in with the same Apple Account in the App Store, then tap Restore purchases, on the subscription screen or in Settings → Subscription.
Add someone to your household
Create an invite code in Settings → Household and share it. A code works once and expires after 3 days; if it has expired, simply create a new one.
Export your data
In the app: Settings → Privacy & data → Export my data. You get one zip file with everything your account can see, including photos.
Delete your account
In the app: Settings → Privacy & data → Delete my account. Households where you are the only member are deleted with everything in them, including photos. In a household you share, what's recorded there stays with the other members. This can't be undone. Details are in the Privacy Policy.
Deleting your account does not cancel an App Store subscription. Cancel it first in your Apple Account settings (see above).
If you've lost a baby
We're very sorry. There is no hurry with any of this. If you'd like to keep photos or moments, export them first: Settings → Privacy & data → Export my data. The app also offers this before anything is removed. When you're ready, go to Settings → Household. Under Children & pregnancies, tap the pregnancy and choose Remove this pregnancy. If your baby is already in the app as a child, tap your baby and choose Remove this child. Everything saved for it is deleted for everyone in your household. Reminders about it stop on your phone right away. On the other phones in your household, they stop when BetterBaby+ next starts there or its Home screen is opened. If anything is unclear, write to us at info@betterbaby.ch. Your midwife or your doctor is there for you too.
Privacy requests
To ask what data we hold about you, or to have it corrected or deleted, email info@betterbaby.ch from the email address of your BetterBaby+ account, so we can confirm it's you.
Languages
BetterBaby+ is in German and English first. French and Italian will follow; we will say so here and in the app when they are ready.